A typical desktop environment presents a wide range of potential software and hardware problems requiring a vast range of skills and capabilities to troubleshoot and resolve. Very few enterprises have the time, money, and resources to provide the comprehensive support their employees need to keep their desktop environments operational and productive. Fewer still have the national service delivery infrastructure to provide the same consistent levels of service to all types of employees – from headquarters, to branch offices, to home office, to those on the road. With this in mind, Terra Services created a cost-effective and comprehensive solution for maintaining and supporting your network infrastructure.
Managed IT Services (MITS)
Managed IT Services (MITS) is a predictable, cost-contained approach to fully managing your complex desktop, notebook, server, and component support requirements without costly IT personnel or infrastructure investments. MITS provides remote problem resolution to your end users via our remote support desk, diagnostic triage in situations that require it, and our onsite support and repair to users in your corporate office environment as needed.
Our Managed IT Service (MITS) approach is an opportunity to provide a total business solution for your small to medium size business. MITS provides comprehensive support to businesses that do not have or cannot afford an IT department.
Our capable staff will help you cost effectively maximize the availability and performance of selected third-party equipment and assist in deployments of new or refreshed IT resources — all in an effort to reduce your infrastructure costs, and simplify your business processes.
Benefits of Managed Services
Based on a managed services model, our services are proactive rather than reactive: the model works because IT issues are prevented before they become problems to be fixed. Because we charge a regular monthly fee to maintain computer health, rather than an hourly fee to fix machines that are broken, your costs are reduced when your network is healthy and strong.
We have helped our clients save tens of thousands of dollars a year, while giving them a stable network that is easy to maintain.
Lower Total IT Costs: Through a regular monthly fee that covers preventative and proactive maintenance for client machines, total IT costs are lowered. We monitor a number of key network health indicators; update patches, anti-virus, and anti-spyware tools; and regularly make upgrades and provide fixes before users are impacted or notice a decline in performance. With Helpdesk support included as part of our support services, most network issues that users do experience are problems that can be quickly corrected without an office visit or an additional hourly fee.
Reduced Hidden Costs and Increased Staff Productivity: Because client PCs and servers are stable and secure, with fewer disruptions or breakdowns, your staff have more time to be productive. Our computer standardization strategies assure that all the tools your staff need are at their fingertips while lowering training costs and reducing time-consuming support calls. Our team of certified support engineers provides remote maintenance, fixing even the most complicated problems behind the scenes. A stable and secure network environment also means your staff will experience fewer instances of data loss, instances that not only require your time to rebuild the data, but also impede short- and long-term business growth.
Greater IT Cost Predictability: Even with the most robust IT support structure, most small-to-medium businesses struggle to determine how much should be set aside each month for IT support to deal with tricky desktop issues or server and network outages. With our fixed monthly fees that cover monitoring, preventative maintenance, and remote support, our clients know their exact IT costs per month, and they can budget and plan appropriately.